Celerra Information Gathering
We have all been there…unexplained situations where production is down and your head is on the chopping block to get it resolved as quick as possible. Log hunting is not fun in situations like this and in all honesty who can remember every pertinent log file to aid you in your quest to recoverability. So to assist with gathering the following script can be run from the control station to collect all supporting logs, this likens the vm-support scripts for ESX support logs. To initiate run the following:
[root@NS20 nasadmin]# /nas/tools/collect_support_materials
The following is the output you should receive, blue text represents dump location:
collect_support_materials[21922]: The collection script revision 2.9.1 has started.
Collecting output from server_log
Collecting output from internal commands
Collecting event log configuration files
Collecting files from .etc dir of each DM
Collecting Mirrorview DR logs
Collecting Backend Monitor logs
Collecting /var logs
Collecting upgrade logs
Collecting files from /etc
Collecting files from /proc
Collecting /http/logs and /tomcat/logs
Collecting Celerra Manager tasks
Collecting cron files
Collecting Control Station process information and versions
Collecting /nas/jserver/debug_of_core* files
Collecting /nas/bdb files
Now running material collection script for longer running commands.
Collecting complete nas dir listing
Collecting output from nas commands
Collecting Replicator information
Collecting RDF information
Collecting DHSM information
Collecting Symmetrix information
Collecting Clariion information
Collecting output from other CS commands
Collecting other files from /nas, /nas/site, /nas/sys,
/nas/rdf, and /nas/dos
Collecting /nas/log/*, /nas/log/webui/*, /nas/ConnectHome/*,
/nas/jserver/logs and /nas/log/connectemc/*
Material Collection File:
/nas/var/emcsupport/support_materials_APM00081702890.080603_0939.zip has been generated.
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Please include file /nas/var/emcsupport/support_materials_APM00081702890.080603_0939.zip (Path to compressed logs)
with materials submitted to EMC for problem investigation.
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collect_support_materials[21922]: The collection script has finished successfully.
